Unable to boot up a digital game or the Report a Problem app

Discus and support Unable to boot up a digital game or the Report a Problem app in XBoX Games and Apps to solve the problem; On my Xbox One, I was trying to boot up Tom Clancy's The Division 2 (digitally owned) and received this error: 0x80070bff, which doesn't appear on the... Discussion in 'XBoX Games and Apps' started by One Crazy Idiot, Feb 16, 2021.

  1. One Crazy Idiot
    One Crazy Idiot Guest

    Unable to boot up a digital game or the Report a Problem app


    On my Xbox One, I was trying to boot up Tom Clancy's The Division 2 (digitally owned) and received this error: 0x80070bff, which doesn't appear on the support page. So, I try to report a problem, and that app returns that error as well. My system is enrolled in the Alpha-Skip Ahead ring. I have noticed that in trying to open apps lately, the system seems to be slowing down a bit (hope that doesn't mean my Xbox is dying).

    I've also noticed the loading circle, like when signing in or when trying to check for game updates, appears to be partially broken, at least graphically anyway.

    :)
     
    One Crazy Idiot, Feb 16, 2021
    #1
  2. annix Win User

    Anyone else getting an error that says "We're sorry something unexpected happened" upon trying to start the Twitch app?

    A hard reboot should fix this. Hold down the power button on your console for 10 seconds until it fully powers off. Then unplug the power cable for 5 minutes. When you boot it back up the system cache will be totally cleared, and all of your apps and games
    will have a clean syatem to boot up on. Also, if you're an insider and using the twitch beta app, definitely consider reporting this as feedback by holding down your guidd button and selecting "report a problem". All the best, cheers!
  3. ChiefJoboo Win User

    Xbox one x

    Are you talking about a passkey to log in, a 6 digit code you get from the Microsoft app or your email to log in to your account or a boot up error like E102?
  4. Phillev Win User

    Boot up problem.

    Thanks for your ongoing help but a corrupted file would cause this to happen every time the machine starts up not just the odd time I decide to eject a disc at a certain point during start up. As I have repeated not ejecting the disc the machine loads up
    fine. I did speak to a customer services rep who also was stumped and doing a reset yesterday the problem still exists
  5. Qwertei Win User

    Boot up problem.

    Sorry for your issue i can understand it's hard too fix but we do try our best remember that :)

    But anyways i do recommend contacting the Customer support and confirming this but the way i picture this is there a boot up problem resulting a file not being loaded properly therefore it's corrupted and will require a Reset of the system. Please do not
    do this yet until a support agent has reviewed your case and encourages you on doing this action.
  6. Qwertei Win User

    Boot up problem.

    Okay Lets try removing the Kinect from the console clear the system cache and see if it resolves it's self

    If it does fix itself then it may be the Kinect draining your console of the power and may need repairs but i currently don't recommend this yet. If i Cannot resolve your issue i'd really start a chat with an Xbox Support agent to get Fast Messages and more
    info on the Topic.

    Clear the Cache- support.xbox.com/.../power-cycle-console

    Xbox Customer Support- http://support.microsoft.com/contactus/?ln=en-ca&ws=canadaen
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Unable to boot up a digital game or the Report a Problem app

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