Unable to authenticate user

Thanks

I’ve tried that and the email keeps coming back saying unable to authenticate me ? I have my sons console number and user name and the credit card that I pay subscriptions and purchases with a no luck 🤷‍♀️

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

Hello Emiliano Garcia2,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that you are trying to play the game and is unable to because of authentication error. Let us check on this together and sort this out. Rest assured that we are going to perform the troubleshooting steps to help resolve the issue in a timely manner.

Before we go any further, we would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Are you using a Windows PC and sign in your Microsoft account into the Xbox app and got the error message?

3. Are you sign into Xbox app and Microsoft store with the same account you used during purchase the game?

4. When was the last time you were able to play the game?

For the meantime, you can sign out and sign in your Microsoft account from Xbox app and Microsoft Store app. Make sure to connect your device to the internet to be able to connect your account into the Xbox Network. If you are still having issue when signing in your account, try signing in your account in the account landing page to check if the account has the game license attach to it or sign in your Microsoft account through this link: Microsoft account | Order history or if you have active Xbox Game Pass subscription, you can check it under Services and subscription tab.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Greetings!

This has been an ongoing issue since the system update that were pushed out in February 2014. Since this update was released to the public, users were unable to play multi-player games with a configured alternate MAC address for their console. This would
range from users trying to connect to hotel Wi-Fi, or College/Univ. that are using 802.1x protocol for authentication in a Wi-Fi connected infrastructure.

Ask for the possibility to have your Xbox One's MAC address added to the table of MAC addresses on the authentication server, which is often used with the 802.1x protocol, as the Xbox One doesn't support this particular protocol for authentication. A small
fee may be added for this configuration, but at least you can keep the hardware address of your console as it is.

Hi,

I'm having exactly the same problem and despite following all steps I'm still unable to log in into Xbox Live from my PC with Windows 10. I'm not sure if it's related to teredo being blocked - I followed the teredo troubleshooting but everything seems to be OK there.

Best regards