Unable to add profile after Xbox reset

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try clearing your console's cache by following the steps below.

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

If it still doesn't work, try using both a wireless and wired connection (if possible try using a mobile hotspot as well) and see if it will make any difference.

Hey there stephencameron1,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty concerning. I think it might be due to your connection. I recommend trying while connecting to another network.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

There seems to be a few gamers that is unable to play the game today. No official news from Giants that there is an issue at the moment.

Have removed your profile from the console and add it after a hard reset/power cycle?

I am unable to sign in to my profile on xbox one. I have done multiple hard resets and cold resets with no luck. I click my profile and the grey box pops up for my passkey but I am unable to enter it cause its just a blank grey box. This is annoying
and irritating - I can't even add a new profile - all we get is a grey box popping up and then back to the screen

Are you able to login on the web site

Hi XxR4INB0WD3RPxX,

Try removing your profile by following
this link. After it's removed do a hard reset, then add it back.