Unable to add money to a family member account now.

Yes, it appears to be a profile isolated issue.

You should request a call here

https://support.xbox.com/contact-us

It doesn't matter where, it can be on my phone, the computer or a computer at my office.

I tried clearing all data all time on my phone and it did not work, still got the error when clicking add money. This however it seems more like a profile issue as it only happens to only his profile once I am logged in . I can add just fine to mine and my other son all under my family in my login profile.

So just to clarify, I log in to my account then under family, I select his name and then either add time or money. when I select money, it happens.

It does not happen on time and on my the other two family members. Is there an actual support number I can call on t his? and open a case?

thanks in advance

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you try clearing both your cookies and cache on your browser?

Then try adding funds to your son´s account again

Hi. My name is Brilliant and I am happy to assist you today.

Here are tips on how to add money to your family member's Microsoft account.
1. Using a web browser, visit family.microsoft.com.
2. Sign into your Family Safety account.
3. Find your family member and click Add money. You can also click More options > Spending > Microsoft account balance > Add money.
4. Select the amount of money you would like to add to your family member’s account and click Next. 5. Select your form of payment or click Add a way to pay.

For more details on the above, kindly visit: https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7">https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7

If the following does not help, kindly reach out to Microsoft Support as advised: https://support.microsoft.com/

I hope this helps resolve your query.

The newly separated accounts still say they are unable to change billing settings and only primary member of the gold family pack can do so.

But that is also not possible. Cannot allow them to add credit cards and also cannot transfer money to those accounts. How do those accounts spend money?