Unable to add friend on new XBox One

Discus and support Unable to add friend on new XBox One in XBoX on Consoles to solve the problem; Hello folks. Okay, we have a new X-Box one, and for 3 days now I am unable to add a friend for my nephew's account on the xbox. When logged in under... Discussion in 'XBoX on Consoles' started by Igornator007, Dec 26, 2015.

  1. Igornator007
    Igornator007 Guest

    Unable to add friend on new XBox One


    Hello folks. Okay, we have a new X-Box one, and for 3 days now I am unable to add a friend for my nephew's account on the xbox. When logged in under his name, I go to add friends, and it says something along the lines of You do not have permission to do
    this.

    So I logged in under my username, and I still can't figure out how to allow my nephew to add friends. When I look at the microsoft help pages, none of the menus look anything like what I see on my xbox one, this link isn't a microsoft one, but it tells me
    how to do about the same thing, http://visihow.com/Add_Friends_on_Xbox_One, and none of my option windows look like what the examples show.

    Please someone, write out a step by step for a moron like me, about how to allow my nephew to add a friend.

    :)
     
    Igornator007, Dec 26, 2015
    #1
  2. TWO Squanchy
    TWO Squanchy Guest
    UNABLE TO ADD FRIENDS ON XBOX ONE!!!!!

    I can add people on browser but not on the app
     
    TWO Squanchy, Dec 26, 2015
    #2
  3. Mister Beep
    Mister Beep Guest
    UNABLE TO ADD FRIENDS ON XBOX ONE!!!!!

    No update at this moment, but we'll keep you posted along the way! Were you able to try the Xbox app as well as Xbox.com?
     
    Mister Beep, Dec 26, 2015
    #3
  4. Igornator007
    Igornator007 Guest

    Unable to add friend on new XBox One

    okay.......I guess nobody else has this issue?
     
    Igornator007, Dec 27, 2015
    #4
  5. Cpt Flappy
    Cpt Flappy Guest
    if your nephews account is set up as a child account he will need to have his privacy and security settings modified to allow this. this can only be done by the parent account listed on his account. if you are unsure of which account is the parent account
    contact support and give them the child account and they will be able to view who the parent account is and walk you through changing the childs account settings. phone number for support is 1-800-469-9269 or if you prefer you can contact their chat support
    here support.xbox.com/.../contact-us and choose chat with an agent
     
    Cpt Flappy, Dec 27, 2015
    #5
  6. Your Nephews account may have settings blocked stopping the account from adding friends, to edit this, Log into your nephews account, go to ''my games and apps'' located on the xbox home screen, then go to settings, Account, Privacy & online safety, click
    custom, view details and continue, on this menu you should see an option saying ''you can add friends'' ..Make this Allow then save the changes.

    Happy Gaming!
     
    Final Boss XII, Oct 31, 2018
    #6
  7. Cpt Flappy Win User

    Unable to add friend on new XBox One

    if your nephews account is set up as a child account he will need to have his privacy and security settings modified to allow this. this can only be done by the parent account listed on his account. if you are unsure of which account is the parent account
    contact support and give them the child account and they will be able to view who the parent account is and walk you through changing the childs account settings. phone number for support is 1-800-469-9269 or if you prefer you can contact their chat support
    here support.xbox.com/.../contact-us and choose chat with an agent
  8. Final Boss XII Win User

    Unable to add friend on new XBox One

    Your Nephews account may have settings blocked stopping the account from adding friends, to edit this, Log into your nephews account, go to ''my games and apps'' located on the xbox home screen, then go to settings, Account, Privacy & online safety, click
    custom, view details and continue, on this menu you should see an option saying ''you can add friends'' ..Make this Allow then save the changes.

    Happy Gaming!
  9. Igornator007 Win User

    Unable to add friend on new XBox One

    okay.......I guess nobody else has this issue?
  10. TWO Squanchy Win User

    UNABLE TO ADD FRIENDS ON XBOX ONE!!!!!

    I can add people on browser but not on the app
  11. Mister Beep Win User

    UNABLE TO ADD FRIENDS ON XBOX ONE!!!!!

    Hey there!

    This is an issue that we're aware of, and the appropriate team is currently investigating. Can you try adding friends on Xbox.com or the Xbox app and let us know if you receive different results? Thank you for your patience!
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Unable to add friend on new XBox One

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