Unable to access support: First and second name does not appear

Hi, I am unable to gain access to support as my first and surname does not populate when I login and I am unable to make a manual entry to gain access to support.

I would like someone to contact me as soon as possible regarding fraudulent transactions on my bank account.

Please help!

:)

 

Unable to input first, last name to access support

When attempting to log in for support (code issue), I am presented with a log-in screen I cannot pass. The FIRST NAME and LAST NAME boxes are grayed out and will not accept any input; the EMAIL ADDRESS is automatically imported from my profile, however.
Thus, I cannot gain access to tech support through the chat system????

 

unable to use the chat support

unable to use the chat support.

as it auto picks the name details from the signed in account.

but in my case it does take the email well, but the first and the last name fields are blank.

 

Sorry to hear you are unable to start a chat regarding this. If you live in North America you can dial 1-800-469-9269 to speak directly with phone support.

If you live in a different country be sure to post back so we can provide a number.