Unable to access any page with sensitive information

Ludo Philips · Sep 30, 2023

For some weird reason I'm unable to access any page with sensitive information. I've tried using different log-in methods and tried them on Microsoft Edge, Firefox and Internet Explorer and even mobile. When it's supposed to log me in it just reloads the log-in page without giving any indication.

My Xbox game pass is auto-renewing at the 16th of October and I don't want that. I'm sure I've literally tried everything at this point... But any help is greatly appreciated.

:)

kyle_m4496

Understood. Please reach back if you have further questions.

kyle_m4496

Hi Ludo. My name is Kyle and I'm an independent advisor.

If possible, try accessing this from a different network connection. This could be mobile data instead of WiFi, for example.

If the issue continues, there may be a problem with your account. As this is a community forum and we don't have access to account details, the best option would be to contact Microsoft Support: https://support.microsoft.com/contactus

Ludo Philips

Already tried the tips in that link, didn't fix.

Also already tried different devices. Same issue.

I have 3 emails and the only one with this issue is the one with the xbox game pass subscription.

I think this is Microsoft their way to make more money. My only option seems to be to block them from my bank account so that's what I did...

Nkosana23

You can follow the tips on the following link to cancel your subscription: https://support.microsoft.com/accou...cription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

You can also consider using different devices.

Ludo Philips

Tried different networks, same issue. A good friend of me even tried on his pc.

Can't contact microsoft because it's not letting me log-in there. No error, no indication.

I guess I will have to use an alt account to be able to call them. Will try later today.

Unable to access any page with sensitive information