Unable to access account settings

BellaDay · May 8, 2020

Every time I try to access my account settings it says that I need to click the link and sign in with an adults microsoft account, when I click the link I am already signed in and it brings me to the same page and I still can’t change my settings. How
do I change my privacy settings. I cant join Minecraft realms or see chats on publics servers.

:)

AridLizard

your account is a Child account. to change the privacy settings you will need an Adult account in the same Microsoft Family Group to change them.

this link explains everything about Family Groups https://support.microsoft.com/en-gb/help/12413/microsoft-account-what-is-family-group

Mister Cerb

Hey there Mattakuz!

I'm sorry to hear you're having issues with your account. Luckily, this is normally a pretty simple fix.

The best solution to this is to use the
Contact Us page to set up a support call so you can speak with a billing specialist. They'll be able to look at your account and determine what needs to be done to remove the suspension.

I hope that helps! ^_^

HeleneZeeman

That is very frustrating. Not a very explicit error path.

When I tried to form a Microsoft family a few years ago, that functionality wasn't available in Canada, so I didn't try it.

Thanks though, making a family and then digging around in the settings got it.

Throwawaylol

This solved it, thanks. Incredibly weird that it just redirects you to a page rather than showing you your settings and not allowing you to fix them. I'm sure this causes a lot of confusion.

voodooworm

I am not aware of any issues with this, you can try the xbox app on your mobile device! Its always worth a shot. Hope this helps!

Unable to access account settings