"ultimate" pass subscription ongoing for a year and a half

Discus and support "ultimate" pass subscription ongoing for a year and a half in XBoX Games and Apps to solve the problem; Hi, I remember signing up for xbox's ultimate pass and paying 1 dollar for a month of xbox ultimate and then canceling the membership immedietly. Come... Discussion in 'XBoX Games and Apps' started by Palwinder Singh1, Jan 23, 2023.

  1. "ultimate" pass subscription ongoing for a year and a half


    Hi, I remember signing up for xbox's ultimate pass and paying 1 dollar for a month of xbox ultimate and then canceling the membership immedietly. Come to find out last night that it wasn't canceled and that I've been charged 16 dollars for the past year and a half. I canceled it again last night. I tried contacting Microsoft on multiple numbers but they moved online. I was charged for 16 dollars last night, I do not want this product nor have I used it more than once. Chances are microsoft isn't gonna look into my situation and be like oh here's the 320 dollars that we've been yoinking out of your bank account for months. I would think it would be decent of them at the very least not go through with this recent charge that hasn't fully processed yet.

    :)
     
    Palwinder Singh1, Jan 23, 2023
    #1
  2. Fatima_J Win User

    "ultimate" pass subscription ongoing for a year and a half

    Hi Palwinder Singh1 ,



    Thank you for posting to the Microsoft community.

    In this case you are best to request all back from support. There may be something going on with the purchase.

    When you go to Contact Us to get it to request a chat follow these steps:

    Step 1 ----select Xbox One

    Step 2 ----select see other options then subscription changes

    Step 3-----select show contact options
    Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Thank you for understanding.

    Truly Yours,

    Fatima

    Microsoft Moderator
  3. DEATHPHANTOMG49 Win User

    Xbox game pass/xbox live

    If You Get Game Pass Ultimate It Will Convert Your Xbox Live Gold 1 Year Into Game Pass Ultimate For The Remaining Time Left On Your Year Subscription. So For Example If You Have Xbox Live Gold Paid For A Year And You Upgrade To Game Pass Ultimate It Will Convert It To One Year Game Pass Ultimate Or However Many Months You Have Left Of Your Subscription.

    (Make Sure It Says Upgrade To Game Pass Ultimate So It Will Convert Your Gold To Game Pass)
  4. XBF Brad A Win User

    I had Game Pass Ultimate from November to February, then cancelled it. I never did the Live Gold to GPU conversion. Can I do that if I sign up for Game Pass again?

    Hello Tenbrick,

    Thanks for reaching out to the forums. We understand you have a question on game pass ultimate. If you have had the ultimate subscription in the past it will not convert for example 1 year of gold to 1 year of game pass ultimate. That is for first time users
    of game pass ultimate. Here is the
    Ultimate game pass FAQ
    for more information.

    Hope this helps.

    Brad
  5. SA1NT 0F LI3S Win User

    Xbox Game Pass Ultimate

    This is an ongoing issue that Game Pass Ultimate is experiencing.
  6. Smwutches Win User

    Can I buy a 1 year Game Pass Ultimate Subscription?

    There is no 1 year subscription available for Game Pass Ultimate.
Thema:

"ultimate" pass subscription ongoing for a year and a half

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