ultimate game pass subscription probs

Hi there,

if you haven't yet, then be sure to check
https://account.microsoft.com/services

to check if any issues with subscriptions are shown there, if all shows fine there (so no issues) then also double check the payment options and other billing related information on the link.

After that try it on your console again.

If that didn't help then it may be best to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

Let it know when there are any results

Hello Packsteel,

Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

Ultimate game pass FAQ for more information.

Thanks,

Brad

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

Hello there

There is a plenty information about
Xbox Game Pass Ultimate, and converting Live Gold and/or Game Pass into one Ultimate subscription.

Probs just a glitch

I got the same thing for a while, where the xbox app would say my gold needs renewed, but I have game pass ultimate till 2021...

If you are concerned, sign in to your account at this Link and check subscription info there