Ultimate Game Pass not working properly

PatchworkPizza · Oct 31, 2019

Hey, so I just bought the Ultimate game pass about an hour ago. I know the pass comes with Gold as well. The problem is that it wont let me play the free games I get with gold. I can still play games from the game pass and connect to parties aswell as play
online. I just cant play games with gold, it keeps saying that I need to sign in or renew my subscription yet I renewed it like an hour ago.

Please help

:)

MaryDamen

Thank you so much, this really helped me out.

Ben4724

Hi! My name is Ben an Independent Advisor and Xbox gamer. Hope you are doing well!

Can you tell us since when did you experience this issue or if it is after paying the Game Pass? If you just recently renewed your subscription, I suggest to try restarting your console first. Try by pressing the power button on your console, unplug your console for about 3-5 minutes then plug it back.

Then please check if the same issue persist. Also, check the status of your subscription as well via https://account.microsoft.com/services to see if it shows active.

Looking forward to hearing back from you so we can try to assist you further.

Kind regards,

Ben

PatchworkPizza

I hope this helps too, thanks for the suggestion

XBF Ihssane Z

For such cases, our suggestion here, attempt a Soft Factory Rest Xbox Support by selecting the following:
Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps.

PatchworkPizza

I am 100% I bought the Ultimate Pass, I've already tried power cycling the console and nothing has changed. Thank you for the suggestion though

Ultimate Game Pass not working properly