Ultimate Game Pass 2 months for $2 is not working for me

Wolfgheist II · Sep 7, 2019

My Xbox, email, FB and Xbox.com account all advertise this, yet when I signed up for it, I only got one month for $1. I did check the 2 for 2 box when I signed up, but it changed to only 1 month for $1. I tested this with my son's account and it did the
same thing. Phone and chat support are completely unhelpful when I get someone that can understand me and just keep pointing to the fine print that says the offer is not available for all members. That great and dandy, but if not available for all members,
what is the criteria? I am in the US.

This is the URL that breaks it down.

https://www.xbox.com/EN-US/xbox-game-pass#join

ULTIMATE

Includes Xbox Live Gold and unlimited access to over 100 high-quality console and PC games

Get your first 2 months for $2, then $14.99/mo.

Unlimited access to over 100 high-quality console and PC games

New games added all the time

Xbox Game Studios titles when they premiere

Exclusive member discounts and deals

ALSO INCLUDES:

(A $9.99/MO. VALUE)

Includes Deals with Gold, Games with Gold, console multiplayer

(Available as released)

Play 4 days early on console and PC

Includes the Ultimate Edition Character Pack and 30 days of Boost

:)

GroundOregano94

Just to help:

When you go to Contact Us,follow these steps to request a call from
support:

· Step 1 ----select Xbox One

· Step 2 ----select see other options then payment and billing

· Step 3-----select show contact options

Step 4 ----select request call from support

Wolfgheist II

Yes, I get the same result on my Xbox, PC and iPhone with different browsers.

I have attempted to contact Xbox twice via chat and once via phone and all three times I was connected with someone that was not overly great at understanding English and just kept saying this over and over without any reason why it is not working when it
is an active promotion in the US.

'Offers are for a limited time and may not be valid for all members. Not valid in Quebec and Russia; other geographic restrictions may apply.'

Wolfgheist II

Hey, I suggest you get in touch with Xbox Support so they can help you with this issue. Follow the link and open up the virtual assistant by asking a question. From there you can ask to speak to a member of the support team.

https://support.xbox.com/en-US/contact-us#1

Will that get me to someone different than the 3 attempts that I mentioned above? One phone support and two chat support? None of which spoke English well and just kept giving that ''Offers are for a limited time
and may not be valid for all members. Not valid in Quebec and Russia; other geographic restrictions may apply.'' spiel

SeizeTheFrog

Hey, I suggest you get in touch with Xbox Support so they can help you with this issue. Follow the link and open up the virtual assistant by asking a question. From there you can ask to speak to a member of the support team.

https://support.xbox.com/en-US/contact-us#1

Wolfgheist II

Just to help:

When you go to Contact Us,follow these steps to request a call from
support:

· Step 1 ----select Xbox One

· Step 2 ----select see other options then payment and billing

· Step 3-----select show contact options

Step 4 ----select request call from support

I did that just now as well as the other mentioned above and they end up in the exact same place with the three Microsoft associates that spoke little English and just kept saying
'Offers are for a limited time and may not be valid for all members. Not valid in Quebec and Russia; other geographic restrictions may apply.'

It is looking like there is no way to actually get anyone at Microsoft with a clue to assist me?

Ultimate Game Pass 2 months for $2 is not working for me