Typing messages

Ok.

You do fully shut it down first before uplugging?

Unplugging while light on power brick is still white can possible cause HDD corruption as being switched off in instant on mode isn't really off.

Thanks for the reply. I always turn off the Xbox one when not using it - I disconnect it from the power supply basically.

Are you using instant on mode?

Try doing a full shutdown.

Press and hold power button for about 10 seconds until console shuts down.

Once light on power brick turns orange you should disconnect the power.

After a couple of minutes plug back in, switch on and try messaging again

The latest version of the app still has this problem, but it also has another annoying problem. When you're typing a message to a friend, the cursor freezes up as you're typing, then after a few seconds it'll unfreeze and everything you typed during that
time suddenly pops into view. This happens on and off as you're typing the message.

Hey there!

Thanks for the support message.

Have you tried to just go to the Xbox Message that you received and type select the redeem button in the message? If not, please give that a go. If you're trying to type the code in on Xbox.com, try it on the console or vise-versa.

Cheers!