Two XBox profiles linked to single Microsoft account

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

Hope you're doing great today Petra.

That's odd, usually a Microsoft account is linked to only one Xbox profile.

Is this happening on PC or with which device?

Hi there!

There's no way we could have two Xbox accounts or profiles on a single Microsoft account. It has to be only one.

How did you know or check that your Microsoft account has two Xbox profiles?

Kindly check your account details through https://account.microsoft.com > Your info section. You should be able to see your account aliases or primary email address there. Then visit https://account.xbox.com/Profile to check the Xbox account or profile linked to that account.

Hi Jamar!

Please be informed that it's not possible to have two accounts in a single email address. You both are using the same Microsoft/Xbox account. Unfortunately, it's not possible to separate those two. An Xbox account or profile is a Microsoft account itself.

Hello Zoods, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.
Not a Microsoft employee.

I would like to let you know that's not possible to transfer Xbox profiles or any kind of information between Microsoft accounts

An Xbox profile is linked to a single Microsoft account. If you want to delete the Xbox profile you need to delete the whole Microsoft account

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Please be informed that a single email address or a single Microsoft account will always have one Xbox profile or gamertag. It's not possible to have more than one Xbox profile in one single Microsoft account. So if you somehow managed to link the 2, high chances one of them is none existence. Unfortunately, you will not be able to unlink the 2.