Two xbox accounts with same username and password

Discus and support Two xbox accounts with same username and password in XBoX on Consoles to solve the problem; I have two accounts with the same email and passwords, I can't log into my main one since for some reason this other one has both the same email and... Discussion in 'XBoX on Consoles' started by Mitchp66, Oct 8, 2023.

  1. Mitchp66
    Mitchp66 Guest

    Two xbox accounts with same username and password


    I have two accounts with the same email and passwords, I can't log into my main one since for some reason this other one has both the same email and passwords and I can't change the email without it affecting the other account and changing that one as well. I'm logged into my main one on the xbox app on the pc but when i try to play a game that uses xbox such as Minecraft it logs me into the other one and when i try my log in to change it it just uses the other account. Xbox support hasnt done anything to help or fix it and when I call I get a automated response basically telling me to **** off. I just want to talk to a real person to help me sort this out as it's been happening for over a month now

    :)
     
    Mitchp66, Oct 8, 2023
    #1
  2. Tomm_A Win User

    Two xbox accounts with same username and password

    Hello Mitchp66,



    Greetings!



    Thank you for posting in Microsoft Community.



    Based on the description, you are having issue with your Microsoft accounts that have same username and password. Let us check and see on what we can do to help resolve your concern in a timely manner.

    The best way to address your concern is contacting our live support channel because they have the tool to check account information and details. Let us help you how to get there. Follow the steps below to get connected:

    • Please use this link: Contact us | Xbox Support
    • Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    • If not, please select the country/region it is showing and select the correct one among the lists.
    • Make sure to use to check the available contact times of the support.
    • Select the "Contact Us" button
    • Select the drop-down menu options that will match your concern.
    • The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    • On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    • If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    • Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    We are positive that you’ll get more relevant information and best resolution to your concern.



    Sincerely,

  3. Trombone Guy Win User

    xbox.com account vs xbox console account

    You should be able to log in to Xbox.com with your Xbox Live account. Every Live account has an associated Live ID, which you can use to log in to the website. It's the same username and password that you use to log in on the Xbox. I don't believe you can
    merge two accounts.
  4. Eggnogga Win User

    Multiplayer requires EA account?

    I know this thread is a few months old now, but for anyone else that comes in, this might be helpful: DO NOT create your EA username/password the same as your Windows Live ID/password. I cannot stress this enough. If, currently, the two are the same,
    I highly advise you change one of the passwords.
  5. Janet_C Win User

    Two accounts linked to same email and password?

    My pleasure. Have a nice day.
  6. Janet_C Win User

    Two accounts linked to same email and password?

    The real account associated with your email is the one that appears in the link I gave you, i.e. the one that was recently generated.

    It is likely that your previous account has been blocked for inactivity, this happens when there is 2 years of inactivity.
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Two xbox accounts with same username and password

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