Two Xbox accounts are linked to the same microsoft account and it's causing issues...

Hi DaySom! My name is Ricardo an independent advisor ready to help you with this situation!

It's not possible to have 2 Xbox accounts on the same email, as the system won't allow you to do this, only one Xbox account can be liked per email, in this case you are using 2 similar accounts or connecting to different services, for example you could use same email to have a gamertag and a Mojang (prior Microsoft migration program) account, but this would be 2 different services.

Sometimes users use capital "i" for the email and then they confuse this with the lowercase "L" or the Email domain, using .es instead of . com among others

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jimmckinney1, try to follow the procedure below, and the first account to be placed on Xbox is the one you want.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note:

-You need to know the email and passwords of your accounts when performing this reset.

Hello, I have a similar but different problem. In my case, I migrated a Mojang account to a Microsoft account and ended up with two Xbox profiles. It seemed to me that the migration process created the second profile instead of re-using the existing one.

In the Minecraft Launcher, there are now two Xbox profiles available to choose from. One of them is indeed the migrated account and the other one is not (it contains all the other games associated with this Microsoft account except Minecraft).

I can play the Minecraft game, all realms are visible (own and friends) exactly as before the migration, all good so far. But my own realm has expired despite it being automatically renewed up until the migration (I think the migration terminated the auto subscription).

My problem is now that I can not log into the Minecraft Realms service with the Microsoft account because the default Xbox profile is not the one with the migrated Mojang account. It seems that the Minecraft Realms service makes assumptions about the associated Xbox tag and uses the default to identify the user, or at least it seems that way. It doesn't recognize that a Microsoft account can have several Xbox profiles/tags associated with it.

We have two Xbox accounts linked to same Microsoft email address. WE are trying to get rid of other xbox's account but can't figure out how. !!

My pleasure. Have a nice day.