Two-step verification Mobile Code not working

So I contacted support the next day and was told this is a server problem. I was told to wait 24 hours and try again. It's still not working, which is very frustrating.

Hello,

I lost my password after not using my xbox for quite a while so I wanted to use the 'forgot my password' option. I enabled two-step verification but haven't used the verificator yet. So that leaves my mobile number and e-mail.

My e-mail works evertyime, but as soon as I try to do the second step of the verification by choosing mobile code, it gives me this error message: "There's a temporary problem with the service. Please try again. If you continue to get this message, try again
later." This keeps happening. So I can't recover my account and the only thing that's left is waiting 30 days for a recovery, which is crazy considering I have access to my mobile phone, the option just doesn't work.

What is going on and how do I get it to work?

EDIT: So I noticed it only gives me an error when I enter the RIGHT last 4 numbers of my phone number.

Example:

If the last 4 numbers of my phone number were 1234, and I'd type that in, it would tell me there is a problem with the service.

If I enter 4321 it would say the last two numbers don't match.

If I enter 5534 it says: If these number are correct we will send you a code.

Isn't that werid? That it only gives an error when I enter the correct numbers?

Hi Dave, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this through Microsoft Store or for the in-game marketplace?

I would appreciate it as well if you can let me know the exact message that you're getting so I can check that for you.

Hey there RogerHess2 ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. I suggest reviewing the steps outlined in our How
to use two-step verification with your Microsoft account article.

If you weren't able to regain access to your account after that, you might be out of luck though.

Thanks for reading!

You can try disabling the two step verification on account.live.com and your password will work. If you have the two step verification set up, you need to use the generated code it gave you to sign in on the console

Hey there.

The best option is to change the password of your profile and make sure they do not get it again. Also, it is good to activate the two step verification. This will ask for the password and also for a code that will be sent where you want to log in: a mobile
phone or an email, for example. https://support.microsoft.com/en-us/help/12408/microsoft-account-about-two-step-verification

Hope this helps.

Greetings.