Two Headset on xbox show up as only 1 person on screen

Discus and support Two Headset on xbox show up as only 1 person on screen in XBoX on Consoles to solve the problem; We recently fixed our xbox so that both my son’s have their own accounts (vs. using Guest for one of them). All seemed fine. Then, they noticed that... Discussion in 'XBoX on Consoles' started by LaineyJ, Aug 19, 2019.

  1. LaineyJ
    LaineyJ Guest

    Two Headset on xbox show up as only 1 person on screen


    We recently fixed our xbox so that both my son’s have their own accounts (vs. using Guest for one of them). All seemed fine. Then, they noticed that when either of them talked into their headset (separate ones plugged into separate controllers) it showed
    up as the same account/person talking. How do we separate them? 1 son is set up under my husband and one son is set up under me, as parents. They are using one xbox console playing ARK Survival. We hade no issues with them using their profiles as set
    up under my husband when playing Star Wars: Battlefront. Thank you.

    :)
     
    LaineyJ, Aug 19, 2019
    #1
  2. LaineyJ Win User

    Two Headset on xbox show up as only 1 person on screen

    Ugh.. That is stupid. Who is going to buy a console for every kid in the house??
  3. choppyseize Win User

    Two Headset on xbox show up as only 1 person on screen

    To completely separate them you would need another console or PC. You can't use the same Xbox for that.
  4. XBF Crystal P Win User

    Two Headset on xbox show up as only 1 person on screen

    Hi there LaieyJ,

    Thanks the reply and update. To help clarify,

    • Are they signed into a Microsoft Account?
    • Are you using one console?
    • Are you using party chat or in-game chat?

    Let us know so we may further assist.
  5. LaineyJ Win User

    Two Headset on xbox show up as only 1 person on screen

    OHMYGAWD! The boys fixed their problem. Apparently, the one had turned his headset to mute without knowing it! Sheesh. Everything is back to normal with each of them using their own profile and their own headset and controller on a single console.
    Thanks for all your help!
  6. LaineyJ Win User

    Two Headset on xbox show up as only 1 person on screen

    So, if they are both playing with two different controllers and headphones, they will always show up as only one person on the screen when talking?
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Two Headset on xbox show up as only 1 person on screen

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