Two games have been removed from My account

Discus and support Two games have been removed from My account in XBoX Games and Apps to solve the problem; for some background: I have been an active Xbox user for the past nine years and back in 2015 I purchased two games. terraria and assassin’s creed... Discussion in 'XBoX Games and Apps' started by Lester rodriguez, Jan 27, 2023.

  1. Two games have been removed from My account


    for some background: I have been an active Xbox user for the past nine years and back in 2015 I purchased two games. terraria and assassin’s creed unity. back at the end of 2020 I purchased a desktop computer and stop using my original Xbox one. in December 2022 around Christmas time I purchased a brand new Xbox series S however, when I checked for assassin’s creed unity and terraria they were removed off my account I want to get them back please they’re my favorite games of all time can you please help me.

    :)
     
    Lester rodriguez, Jan 27, 2023
    #1
  2. Lester rodriguez Win User

    Two games have been removed from My account

    So I've looked through and it only goes back as far as September 20 2017. What do I do from here?
  3. Smwutches Win User

    Two games have been removed from My account

    If you're 100% sure you're using the account that purchased them, contact support as mentioned above.
  4. Smwutches Win User

    Two games have been removed from My account

    Achievements wouldn't prove ownership of a game. It's possible to play a game even though someone else bought it. You'd want to check through your transactions to see if it shows the purchases for those games on your account.
  5. Lester rodriguez Win User

    Two games have been removed from My account

    so I went and checked my refunded/return games, and neither assassin‘s Creed unity or terraria appeared. so I do not believe that they were refunded/returned but I could be mistaken. If you need any proof that I owned the games back in those times, I do have screenshots and achievements proving that I did have them.
  6. Georges C. Win User

    Two games have been removed from My account

    No worries, in cases like these you should contact Xbox support so that they can verify your account, because here in the community, as we are independent consultants, we do not have access to this type of information.

    If you have a secondary account, check that the games are not on it.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
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Two games have been removed from My account

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