Two gamer tags on one gmail account

Hello Matt Dexter1,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

Im in same situation but turns out I entered me email incorrectly when made the account I think but everytime I'm on the phobe one the line goes **** or I get attitude. All I want is access to my new gamertag and get rid the wrong email and put new one I can confirm my card details when I purchased dlc and game pass the lot need help

Hello Matt Dexter1,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello Matt Dexter1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you were suspecting two account for one Gmail email account. Let us check on this together and sort this out in timely manner.

Have you recall being unable to sign in your account recently? May we ask if you can check your previous account purchases, devices connected and activity from Microsoft Account | Home?

Though there is only one gamertag for each Microsoft account. There could be possibility that you have created a whole new account that allows you create new gamertag.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

The problem is this.

It is not that the outlook.com account already has a gamertag attached to it (unless you signed into an xbox console or xbox.com with it) is the only way that you would get a gamer tag attached to a MS account.

The problem is that Outlook.com is a MS account and your Gmail account is a MS account so you can not merge the two accounts this is why when you are trying to add your Outlook.com email to your Gmail MS account it is saying that it is already taken because
it is already a MS account and you can not merge the two accounts together.