Two email accounts

SvelterBreak841 · Sep 17, 2020

I've played Destiny 2 on an Xbox One S for over six years. When I tried to play today Xbox asked for a password for an email account I haven't used in years and I cannot remember the password. So I added a new account with new email address and password
and now Destiny 2 has me back to square one on the game. How do I get to older account to play with all the abilities I have acquired over the years? I've searched all over the Xbox page for my old email address but it is nowhere to be found. Without the
old password, I won't be able to play the game and I can't find anywhere to change that password.

:)

Mister Cizl

Hey SixHyperion1199! Gamertags can only be associated to one email address at a time. Double check other email addresses that you might have used and see if they have the original Gamertag attached. Thanks!

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XBF Brad A

Hi Svelter,

Thanks for reaching out to the forums. Have a question on the account. Is it an account on the console itself? Or was it an email when launching destiny? As Bungie has a log in for the game also. Is it possible the email referred to is the Bungie account?

Thanks,

Brad

steeledwand7664

Also if the account you had at your friends house is still on his xbox you can sign in there and go into settings and under the account tab if you click on sign in security and passkey it will show you the email address that is associated with that particular
account.

Xxkatiemcraftxx

a bit more info is that i also used the original Xbox (beta) to sign in the first time I did thats when I reserved the new account and then tried console companion and it signed me into that same account it game me on Xblox (beta)

ps. your help is very appreciated you use alot of you time helping others and thats amazing and i can say that to alot of you!

XBF Brad A

Hello katie,

Thanks for reaching out to the forums. We understand you have issue with an account. It is impossible to have a primary email address for two accounts. However, you can have an email as primary on one account. Then on a second, third, etc. have that email
as a secondary email. We recommend as the ambassador stated request a call from support. They can verify the accounts and help find the emails used.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Two email accounts