Two different accounts permanently "locked for suspicious activity" without ever being used

Bishop Michael · Jul 21, 2022

Two of my Xbox accounts were "locked for suspicious activity" without ever being logged into (on console), messaged on or used in any way. Either Microsoft knows something about my accounts that I don't or they were accidentally flagged in some kind of ban wave. The more recently created of the two accounts had literally no activity except for changing the gamertag from the default one and putting on a profile picture. aside from this activity there was no other login attempt or activity done on the account.

I'm just looking to figure out why this is happening as Microsoft is extremely vague on why they lock and ban accounts. Very strange.

:)

Lucas Lauer

Yes, this is considered an alternative email address. In this case, I'm not sure why they locked your accounts. Have you tried to unlock them?

Bishop Michael

What constitutes as an "alternate email address" because when I created my Outlook accounts they were registered under gmail accounts as backups, which I could use to reset passwords, etc. Did I need a secondary gmail on top of the primary to have the Outlook account considered "backed up"?

Lucas Lauer

Hello, Bishop. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Have you setup an alternative email address or phone number to these two accounts? No user here can tell you why Microsoft locked your accounts, but maybe if the accounts did not have a security information added to them, they may have been considered as spam accounts.

But again, I cannot say for sure and any other user here on the community will be able to do so. Have you tried to unlock them? This is not possible?

https://support.microsoft.com/en-us/account-bil...

Waiting for your follow-up.

Nursemorph

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

For that to work will be necessary that someone has your email address and password, if you wanna avoid any possibility of a suspicious login in your account you can set 2 steps verification on the account

https://support.microsoft.com/en-us/account-bil...

I think you've missed what the OP is referring to. The OP is saying that the person deliberately tries to login to your account with wrong information (basically, without knowing your password) and the account gets locked due to suspicious activity (presumably the password needs to be entered wrongly a certain number of times before the account becomes locked)...this then locks the player out of their own account

Jaylin.1

No like I know my password they locked my account for “Suspicious activity” and I submitted a Form to get back into but I never got a response

Two different accounts permanently "locked for suspicious activity" without ever being used