Two accounts on the same e-mail

Discus and support Two accounts on the same e-mail in XBoX Accessibility to solve the problem; So, while ago I tried to log into my minecraft through microsoft. And I forgot the password so I changed it. Unfortunetly, it somehow created a new... Discussion in 'XBoX Accessibility' started by Annie Lime, Jul 23, 2023.

  1. Annie Lime
    Annie Lime Guest

    Two accounts on the same e-mail


    So, while ago I tried to log into my minecraft through microsoft. And I forgot the password so I changed it. Unfortunetly, it somehow created a new profile on the same e-mail adress but with diffrent password. And I just simply can't log into my old account now.

    Thank you for the response.

    :)
     
    Annie Lime, Jul 23, 2023
    #1
  2. CarTzy Win User

    Two accounts on the same e-mail

    Hi Annie Lime,

    Thank you for waiting.

    We recommend that you speak with our live support. Due to the complexity of the issue and the need for more investigation and account proof, it’s best to work with them, as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

    To contact live support, please follow the guide below:

    1. Please use this link: Contact us | Xbox Support
      1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      2. If not, please select the country/region it is showing and select the correct one among the list.
      3. Make sure to use to check the available contact times of the support.
      4. Select the "Contact Us" button
      5. Select the drop-down menu options that will match your concern.
      6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. Kaida Yuuki Win User

    Help me please!!

    Are you positive that the account you reset your e-mail to was the same e-mail you used for that (old) gamertag? Did you make two of a similar character e-mail address, maybe just different numbers?
  4. Mister Maka Win User

    Xbox logged me out of my accounts

    Hey there Hendrix151.

    It wouldn't be possible to create a second account with the same profile. It's possible your originally created account used a different e-mail while your contact e-mail was shared between the two accounts. Do you have any other e-mails you can test?
  5. Mister Maka Win User

    2 gamer tags with same email. Help!

    Hey there ChromeStatue88.

    The same Microsoft Account wouldn't be usable across two gamertags, it's like likely that you may have mistyped your e-mail or used a different e-mail for your original Xbox Live account. Have you had a chance to test different e-mail addresses?
  6. Mad Cow Dizease Win User

    Merging

    They are based on the same servers under the Microsoft account (e-mail address) they're registered under. You cannot merge two accounts with two different Microsoft accounts.
Thema:

Two accounts on the same e-mail

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