TV volume increases to max when contoller connects

Discus and support TV volume increases to max when contoller connects in XBoX Games and Apps to solve the problem; I have a Wireless controller Series X that I use for cloud gaming with a Samsung TV model S95B. Most of the times, as soon as the controller connects... Discussion in 'XBoX Games and Apps' started by Wenceslaus Mumala, Sep 26, 2023.

  1. Wenceslaus Mumala
    Wenceslaus Mumala Guest

    TV volume increases to max when contoller connects


    I have a Wireless controller Series X that I use for cloud gaming with a Samsung TV model S95B.

    Most of the times, as soon as the controller connects to the TV via Bluetooth, the TV volume moves from whatever it was to 100% as if the volume + button has been pushed and held down. Sometimes even when the controller is not in use, as long as it is turned on, and is connected, the issue does occur.

    I have had Samsung support checkout the TV, they have replaced the board but this didn't resolve the issue. I have reset the TV to factory a few times and its software is upto date.

    The Xbox controller firmware is also upto date.

    :)
     
    Wenceslaus Mumala, Sep 26, 2023
    #1
  2. Wenceslaus Mumala Win User

    TV volume increases to max when contoller connects

    I will reach out to Samsung then, thank you very much for taking out your time to help out.
  3. kyle_m4496 Win User

    TV volume increases to max when contoller connects

    Samsung will need to release a brand new update to resolve this, it won't be a problem with the controller itself; it's a problem with how the TV is interpreting the controller inputs, which can only be changed on Samsung's end in an update.

    Other users have reported similar issues with Samsung TVs: https://www.reddit.com/r/Steam_Link/comments/10ncwmq/xbox_controller_right_stick_adjusts_volume_on/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  4. kyle_m4496 Win User

    TV volume increases to max when contoller connects

    No problem! Feel free to reach back if you have any more questions!
  5. kyle_m4496 Win User

    TV volume increases to max when contoller connects

    Hi Wenceslaus. My name is Kyle and I'm happy to help.

    This would be a firmware issue on Samsung's end, so I advise getting back in touch with them for further help with this; they'd have to fix it in a software update for your TV.
  6. Wenceslaus Mumala Win User

    TV volume increases to max when contoller connects

    Hi Kyle,

    Thanks for your response. My TV automatically updates its software and I have verified that it has the latest. Like I have said, Samsung has sent a technician to look at the TV and determined that it is the controller that has malfunctioned. A new board was installed in the TV without a positive result.
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TV volume increases to max when contoller connects

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