Tv shows " format not supported" when trying to connect xbox to t.v

Hello JeanCarlos8748,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.













Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello JeanCarlos8748,

Thank you for sharing this with us and welcome to Xbox Forums.

We understand that you're experiencing issues with connecting your Xbox to your bedroom TV. The "format not supported" error message usually appears when the TV is unable to display the video output from the Xbox due to an unsupported resolution or refresh rate.



To resolve this issue, you can try the following steps:

• Check the resolution and refresh rate settings on your Xbox. To do this, go to Settings > General > TV & display options > Video fidelity & overscan. Make sure that the resolution and refresh rate settings are compatible with your bedroom TV. You can also try lowering the resolution and refresh rate to see if that resolves the issue.
  
  
  
• Check the HDMI cable. Make sure that the HDMI cable you're using is in good condition and is securely connected to both the Xbox and the TV. You can also try using a different HDMI cable to see if that resolves the issue.
  
  
  
• Check the HDMI port on your bedroom TV. Make sure that the HDMI port you're using on your bedroom TV is working properly. You can try connecting a different device to the same HDMI port to see if it works.
  
  
  
• Check if your bedroom TV supports the resolution and refresh rate of your Xbox. Some older TVs may not support the higher resolutions and refresh rates of newer gaming consoles. You can check the user manual of your bedroom TV or contact the manufacturer to confirm its compatibility with your Xbox.
  
• Reset your console. Power off your console, unplug the power cord for 30 seconds, then plug it back in. Press and hold the bind button (located below the Xbox button on the console) and the eject button (located on the front of the console), and then press the Xbox button on the console. Continue holding the bund and eject buttons for 10-15 seconds. Listen for two "power-up" tones a couple of seconds apart. You can release the bind & eject buttons after the second power-tone.
  

You can also review this helpful link for more details:

Troubleshooting a blank TV screen or monitor while your Xbox is on

About TV resolutions and Xbox



I hope these steps help you resolve the issue. If you need further assistance, please don't hesitate to reach out to us again.

Kind regards,



Microsoft Community

By XB1, do you mean the current Xbox One console, or do you mean the original Xbox console from the year 2000?

If you have issues with the current generation Xbox One, try the following:

Eject any disc in the console, if there is a disc in the drive.

Turn off the console by holding the Xbox button on the console itself for about 10 seconds.

Then hold down the Eject button (or if you have an "All digital edition" console hold the Bind button instead) and start the console by holding down the Xbox button on the console as well. Keep both buttons pressed down.

The console will beep immediately when you initially press the console's Xbox button, and about 10 seconds later, the console will beep a second time.

DO NOT LET GO OF THE BUTTONS BEFORE THE SECOND BEEP HAPPENS!

After the second beep, let go of the buttons and the console will boot up in a rescue resolution.

Does the console now show a picture on your TV?

If so, set the console's resolution in the settings back to a mode your TV supports.

try giving your xbox a hard reset and then proceed to log back in and try

Try performing a hard reset by pressing the power button on the console for 10 seconds or until the power shuts off completely. Then unplug the power cord from the back of the console for 5 minutes.

If that doesn’t work try a factory reset. https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults