Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

Discus and support Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work in XBoX on Consoles to solve the problem; Alright community, after the most recent update OS update on 05/10/2023, I am unable to get any audio to come through my headset. The headset is paired... Discussion in 'XBoX on Consoles' started by Robbie W1, May 13, 2023.

  1. Robbie W1
    Robbie W1 Guest

    Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work


    Alright community, after the most recent update OS update on 05/10/2023, I am unable to get any audio to come through my headset. The headset is paired to the usb, but it does not appear that Xbox is recognizing it as being there. I’m unable to adjust any headset audio settings and the connection alert is not coming up on the tv when my headset connects.

    Background: the headset is only about 4 months old and unlikely the issue because it was working perfect the night before. I’ve tried charging the headset, updating the firmware through audio hub, and even repairing the headset to the usb. Anybody else having the same issue and how do I fix it. Xbox X if that matters.

    :)
     
    Robbie W1, May 13, 2023
    #1
  2. Boom B00M Boom Win User

    USB audio???????

    I have a pair of Turtle Beach wireless headphones
    with a usb audio connection and the mic works great!
  3. Robbie W1 Win User

    Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

    I’ve tried everything, including another console and they still don’t work. Maybe they just crapped out on me. Thanks.
  4. CarTzy Win User

    Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

    Hello Robbie W1,

    Welcome to Xbox Community.

    I can see that you are having audio problems, let me see how I can assist you with this concern.

    Meanwhile, I need to gather more information to get a better picture of the problem.

    • Have you tested the headset on a different device?
    • Are you getting any error prompts?
    • Have you tested a different headset on the console?

    Here are some methods we can perform to try and fix the issue.

    Change Audio output

    Choosing speaker audio settings on your Xbox console | Xbox Support

    Troubleshoot Audio on Console

    Troubleshoot audio on your Xbox console | Xbox Support

    Please check the troubleshooting guide provided by the Headset OEM.

    Stealth 600 Gen 2 USB For Xbox - Frequently Asked Questions (FAQ) (turtlebeach.com)

    Looking forward for your response. Please let me know if the troubleshooting works.
  5. CarTzy Win User

    Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

    Hello Robbie W1,

    Thank you for the response. I would suggest that we seek assistance from Contact Support (turtlebeach.com) to see if they can provide additional troubleshooting steps that I may have missed or an alternative way to fix this issue.
  6. CarTzy Win User

    Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
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Turtle Beach stealth 600 gen 2 usb - no audio and mic doesn’t work

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