Trying to wrap up my Unravel promo issues...

It was suggested that I move this post over here from the purchases forum:

Hi!

I haven't yet looked for assistance on these forums. I pre-ordered Unravel on 2/8, the day before release, in the evening my local time (Eastern). I've spent about three hours on the phone and in chat with Xbox and EA support because I never received my
preorder bonus. I have a support ticket number I can pass along if necessary. I was told that even though the website showed I was pre-ordering the game when I purchased it, the purchase was processed in UTC and in the Xbox's records my purchase is listed
as 2/9, the day of release.

I last spoke with support a week ago and after being led along on previous support attempts was told summarily there was nothing that could be done, I could not be issued a pre-order bonus, and my purchase would not be refunded even though I have yet to
open the game on my XB1. My husband actually purchased the game for me, and he also feels ripped off. After all the time I've wasted trying to make things right, I honestly don't even want to play the game anymore.

I just thought I'd reach out to Xbox one more time to try and come to some resolution before I take further action. This was my first digital pre-order and it has frankly been an awful experience. We are both 10 year members of Xbox, big time Microsofties,
and this is the first significant problem we've ever had.

Can anyone help me? This is totally my "Help me, Obi Wan Kenobi, you're my only hope" moment.

Thanks in advance,



:)

 

Unravel Pre-Order Code

Hello.

I pre-ordered Unravel but have not received the promo codes that were supposed to come with the pre-order.

 

Waiting for Unravel Yarny Avatar Item

Promo details: Unravel Pre-Order Bonus Yarny Avatar Item was not received.

Date of purchase: February 6, 2016

Promo Item: Yarny Avatar Item

Have confirmed with chat support game license and when the game was purchased.

 

Hey there SquirrelBurrito!

Sorry to hear that you did not receive a Unravel code and for any inconveniences that this may have caused. As support previously stated, if your purchase is listed after 2/8, then you did not me the qualifications for this promotion. Since your purchase
was listed on 2/9, we are unable to provide you with a pre-order Unravel code. Once again, I am sorry to hear about any inconveniences that this may have caused.

 

Thanks so much for your time, I will follow up with my state's AG then. Does it always take a day to get a response through the forums? Just curious in case of future issues.

 

Just to prove we aren't horrible people, made one last call to Xbox Support in the past hour, and they made it right. Sorry for anything that sounded snarky in my posts and sincere thanks to those who replied. It has been a loooooonnng 30 days. Lessons learned,
and I will be a more educated consumer with digital purchases in the future. So glad to be totally cool with Xbox again! <3

 

Hey again SquirrelBurrito!

Just to clarify, we ask that you give us 24 hours before we can get to your post, as we work through the forums from oldest to newest. For further details, check out the How to Use the Forums link below my post for Official Forums Support hours. Thanks!