trying to use my extended 3 year warranty to replace a faulty elite series 2 which was a...

Yes you can. I preordered my Series X from Best Buy. I received it Nov 11th.

Just this morning I added the Microsoft Extended warranty for $49 plus tax.

You have 45 days from purchase date to add it.

It's a great deal in that it extends the warranty out 3 years (not 3 years past initial warranty, just 3 years from registered date) and covers up to 2 controller replacements (only 1 replacement if controller is the Elite) and 1 console replacement.

Best Buy wanted $69 and only extended 2 years and included only 1 controller replacement and 1 console replacement.

Hello dan brown6,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are trying to request accessory replacement through the web and is there is no option in your end. Let us help you how to get this done through other support options.

Before we proceed any further, we would like to set your proper expectation that here in community forum, we do not have the tool to check warranty and process replacement. This can be done through online, or you can reach out to our live support channel. We will help you get there.

To contact our live support channel, see the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
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5. Select the "Contact Us" button
   
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7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
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We are positive that you’ll get more relevant information and best resolution to your concern.



Sincerely,

They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help

I pre ordered my Series X through Best Buy and received it and registered it on my Microsoft account on Nov 11th.

Just this morning I went online to Microsoft Complete warranty website and started an online chat and purchased the extended warranty through Microsoft for $49 plus tax.

All they did was went online and saw my Series X was registered and added on the extended warranty for me.

It is really a good deal at $49 and covers 1 console replacement and 2 controller replacements for 3 years. Best Buy warranty is $69 for 2 years and only covers 1 console replacement and 1 controller replacement.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello John, Microsoft has determined that the Elite's warranty has increased from 90 days to 01 year, so please try following the procedure in the link below to upgrade your warranty.

"to ensure your satisfaction, we're extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase."

https://support.xbox.com/en-us/help/hardware-ne...

Update your warranty with your proof-of-purchase

https://support.microsoft.com>/en-us/topic/u...