Trying to upgrade to Pass Ultimate does nothing

Hello Sagger,

Thanks for reaching out to the forums. We are sorry for the issue with upgrading your subscription. We recommend requesting a call from support. They can look into the issue further for you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Game Pass console does not include Core which is needed for online multiplayer. Game Pass Ultimate does. If you already have Game Pass for console and upgrade to Ultimate, what you have remaining will be converted to Ultimate so you do have to pay the full price to upgrade.

Yes it will. If you are upgrading from a standard gold or game pass to Ultimate, it will upgrade at a ratio of 1:1. The FAQ does mention a different conversion ratio, but that is if you currently have Ultimate and are adding a standard gold or game pass.

You making some time the upgrade to Game Pass Ultimate? If you do this upgrade your Gold turn Game Pass Ultimate, try check in your MS Account in Subscription session

Do you have Game Pass or Game Pass Ultimate? You need Gold to play online. Game Pass Ultimate includes Gold, but standard Game Pass does not. So if you only have standard Game Pass you would either need to upgrade to Ultimate or also buy a Gold subscription.