Trying to sign into my Microsoft account on Microsoft apps

Default__585 · Oct 31, 2023

For some reason I have this problem where when I try to sign into any Microsoft app, such as Xbox, Minecraft, or Windows PC phone assistant, it would take me to the login screen and after trying to log into the website would load but not take me back to the app, it won't let me sign in at all and it has been a occurring problem only letting me sign in very very few times, the last time it worked was 2 months ago. So I don't know how to fix it, nor what is causing it, as I am using the most recent version of Microsoft Edge as my default browser.

:)

Default__585

I don't have a PC in hand at this moment though, I need to get it repaired.

KhajiBower34

It is necessary that you do it on a PC, that is, it is more recommended for the tips to take effect in their entirety. This does not mean that it cannot be solved on the mobile phone, yes, but some operations are limitable, which is why I recommend a PC!

KhajiBower34

Really the only thing you can do and what is recommended is that you
continue insisting with the Xbox team, explaining the situation in detail
since they are the only ones who can help you because they do have access to
the accounts and can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we as players do
not have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.

Default__585

I've already, changed my password and restarted my android phone, is there any other way to do the other things on Android?

KhajiBower34

Hello Default__585, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry and I understand your frustration. Here are some suggestions that might help you fix the login issue in Microsoft apps.

Restart your computer or device.

Check if your account is locked and use Microsoft's automatic help to unlock it.

Delete your antivirus or disable Windows Defender Antivirus.

Perform basic recovery steps, such as resetting your password or creating a new account.

Install the latest updates.

Run the Microsoft Store Apps troubleshooter: Go to Settings > Updates & security > Troubleshoot > Additional troubleshooters > Microsoft Store apps > Run this troubleshooter.

Perform an SFC scan and repair the Windows image: Open a Command Prompt with administrator access and type the following commands, waiting for the scan to complete after each: SFC /scannow, DISM /Online /Cleanup-Image / CheckHealth, DISM /Online /Cleanup-Image /ScanHealth, DISM /Online /Cleanup-Image /RestoreHealth.

Create a new user profile on your computer and check if the same problem appears.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Trying to sign into my Microsoft account on Microsoft apps