Trying to return xbox controller under warrany but website is broken for the last 4 days

I sincerely appreciate the response and I understand.

Kindly try these steps just in case it would work:

On the link: https://support.xbox.com/en-gb/contact-us

Step 1 ----select Xbox One
Step 2 ----select see more options then subscription changes
Step 3-----select show contact options
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

You may also check this link for reference:

https://answers.microsoft.com/thread/988332e4-631f-457c-8bc8-210e7a19be37

Best Regards,
Darhyl

I have tried both. I amlicated in the UK. And contacting Microsoft does not work as you cant just send then an email or talk to somebody. They just put you in touch with this forum or other gamers or talk to an automated system.

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox controller. No worries, let me help you sort this out.

If I may ask, have you tried using different browsers or devices to access the website to request a replacement order? https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

If the issue still persists, I would highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to create a warranty replacement order for your controller. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

im running

OS version 10.0.22000.3055

shell version 2111.0.2112.11002

Xbox series S updated 4 days ago.

The controllers constantly disconnect & reconnect (yes everything is up to date, tried restarting console, pairing, even tried Xbox 1 controller, same problem, so must be the update, this has been tested daily for 4 days, can only use via a USB cable)

the update does mention a problem with controllers disconnecting, but its been 4 days here & its a HUGE problem. not everyone would have a USB cable long enough and available.

This is under warranty & if not fixed soon, it will be returned under warranty.

.

Call xbox support line I dont know the number for your country so google it. The controllers are a really big issue with the new xbox one I have exchanged mine three times now and still have a broken one lol so good luck but if you return your controller
you will receive a day one controller in return.