Trying to return my controller

Discus and support Trying to return my controller in XBoX on Consoles to solve the problem; I have tried to contact Microsoft support for the past 4 days. Its either problems with the site, offices closed or as today.. authentication problems... Discussion in 'XBoX on Consoles' started by JessyvDrn, Apr 21, 2019.

  1. JessyvDrn
    JessyvDrn Guest

    Trying to return my controller


    I have tried to contact Microsoft support for the past 4 days. Its either problems with the site, offices closed or as today.. authentication problems or some sort. My right stick is slowly drifting upwards and it is making it very hard to play any video
    game without staring at the sky. I would highly appreciate some extra help as my controller is 4 months old and it is not giving me the return option in my purchase history.

    Is there any e-mail address i can contact about this issue as it has been impossible to reach out to any support team so far.

    Thanking you in advance!

    :)
     
    JessyvDrn, Apr 21, 2019
    #1
  2. JessyvDrn Win User

    Trying to return my controller

    Thank you and Josh for the help.

    I will try this method out to see what they can do.

    Hopefully this issue will be fixed soon and it wont cost to much.
  3. Josh With Dosh Win User

    Trying to return my controller

    Hi there,

    Sorry to hear your issue with you xbox controller.

    You only get a 90 day warranty cover. So you are over that period, thats why your not able to return your controller.

    Sorry for the bad news
  4. XBF Brad A Win User

    Trying to return my controller

    Hello Jessy,

    Thanks for coming to the forums with your question on returning a controller. Typically there is a 90 day warranty on accessories like controllers. The only two ways to do a repair are either on

    device support     or requesting a call from support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  5. AustinCarnage Win User

    Trying to return my controller

    hope it gets sorted for you, i love my elite controller wouldn't play without it.
  6. JessyvDrn Win User

    Trying to return my controller

    Hello Felix and thank you for your response.

    It is the Xbox one Elite wireless controller.

    I have purchased this online and saved everything from box to e-mail to paperwork.

    Thank you for all the help so far.

    I'm going to reach out to costumer support right now
Thema:

Trying to return my controller

Loading...

  1. Trying to return my controller - Similar Threads - Trying return controller

  2. How to fix there was an error processing your request while trying to enter Xbox update...

    in XboX Insiders
    How to fix there was an error processing your request while trying to enter Xbox update...: How to fix there was an error processing your request while trying to enter Xbox update preview? submitted by /u/redstarosniko [link] [comments]

  3. trying to understand the new badge

    in XboX Insiders
    trying to understand the new badge: I've been insider for 4 years, surely not the most active but I do come and go to help, is the badge not available for me or is it the distribution issues I've been reading? submitted by...

  4. Getting lockups but I get an error when trying to submit a report

    in XboX Insiders
    Getting lockups but I get an error when trying to submit a report: Anyone getting Games and Apps lockups (controller is nonfunctional except to bring up the menu from the lit Home button and attempting to go to Home)? It also occurs on the Home page and when I...

  5. Trying to add a phone number to my Microsoft account

    in XboX Insiders
    Trying to add a phone number to my Microsoft account: I loaded up an old Microsoft account that had like 30k points, I’m like omg. So I get the 25$ Xbox gift card. It says I don’t got a phone number, so it tells me to go to a center area and press...

  6. Store issues. App and console, tried on site too

    in XboX Insiders
    Store issues. App and console, tried on site too: Every time i try to buy something i get the oops, it’s on our end. it’s been happening for days. alpha skip ahead. submitted by /u/restorilsx [link] [comments]

  7. Xbox Insiders: Try Highlight Reels on the ROG Xbox Ally X Starting Today!

    in XboX Insiders
    Xbox Insiders: Try Highlight Reels on the ROG Xbox Ally X Starting Today!: [IMG] submitted by /u/GuruKronos [link] [comments]

  8. Trying to play call of duty warzone. The game keeps crashing mid game and returns me to the...

    in XBoX Accessibility
    Trying to play call of duty warzone. The game keeps crashing mid game and returns me to the...: Trying to play call of duty warzone. The game keeps crashing mid game and returns me to the Xbox home screen repeatedly. I've uninstalled and reinstalled the game and it keeps happening. The...

  9. How to get better support, returned x series and all they did was reset (I tried this)...

    in XBoX on Consoles
    How to get better support, returned x series and all they did was reset (I tried this)...: I had an issue and my x series won’t download apps or update games. But once in a blue moon it does. So sent off under warranty but options for feedback is so poor. Now console returned and does...

  10. Trying to return xbox controller under warrany but website is broken for the last 4 days

    in XBoX on Consoles
    Trying to return xbox controller under warrany but website is broken for the last 4 days: For the last few days I have been trying to send off my xbox series x controller under warranty but the website won't let me do it. Its registered and still under warranty. It goes all the way...