Trying to Renew Xbox Live Membership

Discus and support Trying to Renew Xbox Live Membership in XBoX on Consoles to solve the problem; My son's Xbox live membership expired and I'm trying to renew using the link that Microsoft sent me. Unfortunately when i comes to entering my address... Discussion in 'XBoX on Consoles' started by JCtheZEBRA, Jan 3, 2014.

  1. JCtheZEBRA
    JCtheZEBRA Guest

    Trying to Renew Xbox Live Membership


    My son's Xbox live membership expired and I'm trying to renew using the link that Microsoft sent me. Unfortunately when i comes to entering my address it won't let me enter my UK address and keeps asking for a "STATE". We are in the UK. Seems crazy that
    you can't enter a UK address?

    :)
     
    JCtheZEBRA, Jan 3, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Jan 3, 2014
    #2
  3. Xbox 360 error code: Xbos-0x80169D94 930e20a8-0d9e-4cdc-83ca-7436ccf4c991 2015/01/07 - 05:25:28 UTC

    I am trying to renew xbox live membership by redeeming code [Mod removed]. I spoke to someone yesterday and they said that there were issues, and to try again later. We are still unable to renew the membership
     
    ronaldoXforXda, Jan 3, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Trying to Renew Xbox Live Membership

    Go to Sign in to your Microsoft account and make sure the region on the account is set to UK. If not, you'll need to migrate the region in order to match your actual location.

    If it does match, make sure the region on the page you're using is set to UK. Usually you can change the region of the page on the bottom of the page.
     
    Smwutches, Jan 3, 2014
    #4
  5. GabriellaHåkansson Win User

    Renewing Gold Status

    Try to renew on the console. Settings > Account > Your Memberships > Xbox Live Gold > Modify membership.
  6. taidara Win User

    xboxlive

    Xbox Live Gold subscription is required to play titles online.

    If you're currently connected with an Xbox Live Gold trial membership, and haven't turned off automatic renewal, your trial membership will automatically renew into a paid membership that renews monthly by default.

    How to get started with Xbox Live:
    http://www.xbox.com/live
  7. Smwutches Win User

    Trying to Renew Xbox Live Membership

    Go to http://commerce.microsoft.com and make sure the region on the account is set to UK. If not, you'll need to migrate the region in order to match your actual location.

    If it does match, make sure the region on the page you're using is set to UK. Usually you can change the region of the page on the bottom of the page.
  8. Smwutches Win User

    Why am I not receiving my points?

    His information is correct. It's per the terms and conditions of the offer -
    rewards.xbox.com/terms-and-conditions


    Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
    at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
    maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
    or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
    Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.
  9. PR1NCE DARKNESS Win User

    Xbox 1 month needed

    Important At the end of the first (free) month, membership automatically renews to a paid membership that renews monthly by default. The membership will renew to the payment method that was added to your account. If you don’t want the membership to
    renew, you must turn off automatic renewal. You can read more on the Free Xbox LIVE Gold Trial - Xbox Support

    Page here.
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Trying to Renew Xbox Live Membership

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