Trying to refund a game add-on

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Try to manually request a refund. Kindly get the order number via https://account.microsoft.com/billing/orders and once you have it fill up the refund form:

https://support.microsoft.com/supportrequestfor...

Hello @AdrianCastellanos2!

Since you have just recently purchased the DLC, you shall be able to Request a refund. However, if you are still facing this issue, it would be best to get in touch with our live support to verify the purchase.

Please keep in mind that the live agents will not be able to refund you as the refund cases are handled by our refund team. they will just check the purchase and see if there's no issue with your account.

Contact us | Xbox Support

You can try contacting support
support.xbox.com/.../contact-us & they may give you a refund.

If it is telling you to pay and you have either paid and downloaded premium, paid separately for second assault or China rising, then the problem mostly likely is you haven't installed them.

I had the same issue, I paid for premium, went to the store downloaded it and such then did CR and SA. Nothing would work- said I had to pay for the maps to play. Then I realized all I did was download not install. Went back to the game icon clicked on
addons and installed each one.

Try it.

it is the same problems most of the forums have stated on them , it's telling me to pay even on the maps that come with the game . i can get in games on rare occasions and have had my internet provider run tests and everything is good . it does appear it
works for a select few , but for the most part it has been referred to as a "trainwreck" lol . all i know is i payed for a service they promised , but have yet to deliver for the majority of the battlefield community across most platforms and as i understand
is a server error on their part .