Trying to redeem reward points. Says oops looks like something went wrong. Your annual...

You'll want to contact Microsoft Rewards support via the contact link at the bottom of the Rewards site. They do have a limit of how much you can redeem in a year. If you've reached that limit, you won't be able to redeem anymore until the next year.

Hi, I have the same problem, but with a slight twist, I have upgraded to fibre to the home and now I get Oops. Looks like something went wrong, Your current market is not supported.

I have tried all of the above Solutions but all have failed to solve my problem.

I am in the UK and the UK is a supported country.

It does not only affect the Microsoft Rewards App, but the Cloud Gaming and Ultimate Quests as well.

Now for the twist, if I use my neighbours ADSL it works fine, it also works fine via my mobile as a hotspot.

But will not work over fibre, the fibre company says it should work, but it does not.

We have checked all the settings and configured them to be the same, but no joy it does not work.

Any ideas - I have calls in to my fibre company and Microsoft but so far they are both telling me it should just work.

Has anyone else had this?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending system updates that need to be installed.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update

Solution 3: Try to uninstall and reinstall the app.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Thanks for your reply. The app says oops, something went wrong. Try again later.

This happens on a regular basis.

On XBOX Series X the Microsoft Rewards app hangs and when it does open minutes later, and you click on the weekly it gives an "oops, looks like something went wrong service unavailable" error with only an exit