Trying to redeem code and it won't let me proceed

Discus and support Trying to redeem code and it won't let me proceed in XBoX Games and Apps to solve the problem; [img] Hello! I am trying to redeem a code for game pass subscription, it's not letting me past the 'turn on reoccurring billing' If I click continue... Discussion in 'XBoX Games and Apps' started by Charlotte Lawrence, Jan 1, 2024.

  1. Charlotte Lawrence
    Charlotte Lawrence Guest

    Trying to redeem code and it won't let me proceed



    Trying to redeem code and it won't let me proceed [​IMG]
    Hello!

    I am trying to redeem a code for game pass subscription, it's not letting me past the 'turn on reoccurring billing'

    If I click continue it freezes and won't let me toggle it off to proceed. It's like it's in the background and I can't get to it.

    Either way it won't redeem the code and I have no game pass still.

    Any fixes please?

    :)
     
    Charlotte Lawrence, Jan 1, 2024
    #1
  2. Darhyl Amizola Win User

    Trying to redeem code and it won't let me proceed

    Hi Charlotte! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Codes redemption.

    Make sure that you have a valid payment method added on your Microsoft to make this work since adding a subscription gift code will turn on the auto-renew feature by default. You can add a payment card on account.microsoft.com > payment and billing > payment option.

    Note: You can remove your payment card once you have redeemed the subscription and disabled the automatic renewal on account.microsoft.com > services and subscription.

    If you have confirmed your payment method, try to redeem the codes again on the web browser by signing to the right account on redeem.microsoft.com

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. hooverbuc29 Win User

    CANT REDEEM CODE

    Why won't it let me redeem codes
  4. TriforceSteve Win User

    Xbox One Gold Membership Problems

    Yeah I've been having this problem and support gave

    Me a one month code but it won't let me redeem it just said try again later
  5. Harttmann511 Win User

    Sniper Elite 3 Codes not Working.

    I've already asked support. It just won't let me redeem the code,Even though it's redeemable.
  6. MR ROFLKNIFE Win User

    "Your acvount has been temporark ly suspended until you update your payment option."

    I'm having the same problem, and it won't let me redeem codes either.
Thema:

Trying to redeem code and it won't let me proceed

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