Trying to recover old Xbox 360 account but automated system offers no help because I don’t...

If you haven't logged into that account in a long time, it might be gone. I believe that it is 2yrs of inactivity for a Microsoft email to get deleted and possibly 5yrs for an Xbox account to be shut down. You might be able to see the account when searching for it but it will no longer be accessible.

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

Hello Tom,

Thank you for your response. As detailed earlier I was able to sign into the Xbox live account via guessing at the password (since forgotten) around 2020 on my sister's 360. After checking gamertag availability, the gamertag in question is not available witch suggests the live account is active.

I do remember the Microsoft account tied to the gamertag and have been actively trying to recover this. I do not belive the account has been erased. My difficulty arises when my only password reset option is my old cellphone line. I have since texted the line explaining my situation but no response. When I try to recover the account, I can remember details such as my Mother's name on the payment card, but the credit card itself is long expired and unavailable to me. This makes it difficult to provide enough information to the automated system for a sucessful recovery.

My next step will be checking the profiles stored in my sister's 360 to see if I can't automatically sign in this way and change the email associated with the account via 360.

I have been trying old passwords via my own 360 (recently purchased) with no sucess. I would really like my Xbox live account back but recovering my old Microsoft account will also work.

As I mentioned early on, I talked to live chat and was literally told that if I can't recover my account through the automated form, that I can't recover the account. I'm trying to find someone who can use info like a picture of my driver's license for
identity confirmation and matching to the account's name and credit cards used, the address listed on the account, etc, to at least consider I'm the owner of the account where the automated system can't.

Thank you for your response Jacob.

It is 24 hours after your first attempt.

You cannot call in to recover the account as the whole system is automated.

I hope this helps. -Lumie