trying to recover my alternate hotmail account, but after filling the recovery form +/- 15...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this MRC19993

Sorry to say but unfortunately nope, no one here including regular Microsoft Support is capable to send password reset links or modify account information due to security policies

Is stated here:
https://support.microsoft.com/en-us/account-bil...

When the recovery form is rejected these are the options available for you
https://support.microsoft.com/en-us/account-bil...

I have filled the recovery form my alternate email wasn't changed my Gmail has been recovered

But I the password isint changing its still sends the password recovery to the hackers email

So the hacker also changed the alternative email and/or phone number of the account, right?

In this case, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account.

If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Hello, thegodlyone. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If your account got hacked, the only option to try to recover the account is to fill the recovery form from Microsoft. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If you receive the message that the account does not exist anymore when trying to recover it, you will not be able to recover. I'm sorry.

Not even the Microsoft official support can help you with account recovery. You can try to talk to them but they usually will only tell you to fill the recovery form.

I'm really sorry about this.

The account recovery form is at the moment the only solution that Xbox/Microsoft has to recover accounts, whether because they were stolen or lost. It's worth trying, to see if we're lucky.

The account recovery form is as follows: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.