Trying to recover an old Xbox account

Discus and support Trying to recover an old Xbox account in XBoX Accessibility to solve the problem; I haven't played Xbox since 2013 (Xbox 360), but just picked up a Series X. My old Xbox profile was linked to an old hotmail account for which I've... Discussion in 'XBoX Accessibility' started by randomReis, Nov 18, 2021.

  1. randomReis
    randomReis Guest

    Trying to recover an old Xbox account


    I haven't played Xbox since 2013 (Xbox 360), but just picked up a Series X. My old Xbox profile was linked to an old hotmail account for which I've forgotten the password and haven't used in over a decade. I don't have my Xbox 360 console anymore. Any credit card linked with that account is super old, and I don't remember it. Thus, I don't seem to have enough information for the recovery form to let me access this old Xbox account. I feel like if I could talk to a support staff member at Microsoft, I could prove my identity and recover my account with my precious gamerscore.

    Reis

    :)
     
    randomReis, Nov 18, 2021
    #1
  2. Jacyintha Win User

    Trying to recover old account

    Have you tried the "customer support" option? That will have you fill out questions about the windows live id to go to that team. They will check your submissions and either issue a password reset or not.

    Unfortunately, the Windows LIVE team is the only group that can reset your password.
  3. Jesse E' Win User

    Trying to recover an old Xbox account

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    From my experience, support do not assist with account recovery, except it is for a hacked account. The only way around that is by using this form https://support.microsoft.com/en-us/account-bil...

    Hope this helps
  4. Ramb0Unchained Win User

    Trying to recover my old account

    I have the account and routing number for my old card. It's on some old tax papers. Come on. Meet me halfway. Jeeeeeez.
  5. JosefLBohorquez Win User

    Trying to recover a really old account.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Felice

    As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team
    https://account.live.com/acsr

    You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
    Sadly, an account cannot be recovered with the gamertag alone.

    If the recovery form is rejected you can submit the form two times per day

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here including regular Microsoft Support is capable to send password reset links for security policies
  6. bowski477 Win User

    Trying to recover my old account

    You will have to contact phone/chat support for them to assist you in recovering the account.

    support.xbox.com/contact-us
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Trying to recover an old Xbox account

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