Trying to play Hitman WoA. Content not appearing as owned in game.

Hi, I hope you're doing great out there. I am an Independent advisor here to help you with your concern.

Please try removing and re-adding your account to re-sync your license for the game.

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

I'm also having the same issue and doing the above didn't work!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lucca, by description you can access locations of hitman games 1 and 2 within Hitman 3 and of course own the hitman 3 game to be able to access this content.

"The HITMAN 3 Access Pass system allows you to access HITMAN 1 and HITMAN 2 locations in HITMAN 3, essentially making it possible to play all locations in the World of Assassination trilogy from within HITMAN 3.

Purchasing or redeeming this Access Pass will grant access to the locations from 'HITMAN 1 - GOTY Edition' in HITMAN 3.

You must own HITMAN 3 to access this content."

Hello Matthew_490,

Good day! Thank you for posting in Microsoft Community.

We understand you are having issues with accessing the Hitman WOA deluxe pack content. It sounds like there may be an issue with your account or the game itself. Just a heads up, we at Microsoft Community forums we only have limited tools here and we don't have the option to access your account, but we can try some troubleshooting steps to fix the issue however if the steps fail, we may need you to reach the Game Support for further assistance.

Please try the following steps to see if they help:

1. Make sure your Xbox is connected to the internet and you are signed in with the account that purchased the game.
   
2. Go to My games & apps > Full library > All owned games and find Hitman WOA deluxe pack. Press the Menu button on your controller and select Manage game and add-ons.
   
3. Check if there are any updates available for the game or the add-ons and install them if needed.
   
4. Go to Ready to install and make sure all the add-ons are installed. If not, select them and press A to install them.
   
5. Restart your Xbox and launch the game again.
   

If none of these step's work, we highly recommend contacting the Hitman WOA support team directly for further assistance. They will have the necessary tools and resources to investigate and resolve the issue. You can reach out to them through this link: IO Interactive


We appreciate your understanding and cooperation. If you have any other questions or issues, please let me know. We are always happy to assist you.

Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

Hello there, if the Hitman 3 add-ons appear as ready to be purchased, that’s correct, this means you don’t own the game.