Trying to login into my wife's xbox account and it says verify the number and she does not...

Hi N-O-N-E N.

My name is Mauro and am very happy to assist you.

We are sorry for all the inconvenience however you will have to reach Microsoft support directly in that way they can confirm that you are the owner of the account and help you with the necessary changes to get it back.

You can use the link below to recieve Microsoft assistance for this matter:

https://support.xbox.com/en-US/contact-us

Thanks.

My wife is a Gamer Mum. She typically plays from her Steam account, but does have an Xbox Live account also. She really gets into the Lego games, and we play those as a family all the time. (We are currently trying to get 100% on a few of them)

Shes currently trying to go through the steps on regaining her account but all of her personal information has been removed such as her name &phone number and she isn't getting verified that she own the account

I have not tried resetting my password as there is nothing wrong with my login details. It simply wont accept even my email when i try to login. I CAN access microsoft store, microsoft windows account, xbox app, minecraft launcher with microsoft login. These work fine.

Minecraft.net and microsoft login website do not even accept even my email, as it refreshes the page when i click next.

I can sign into microsoft store app on windows PC. However, it does not require a password it requires windows PIN number. Microsoft store uses microsoft account settings to login, and PIN to verify user.

My wife is actually having the same problem as GamerSharif. I am able to sign into my Pandora account without any trouble but when she tries she gets the Pandora login screen very briefly and then quickly gets an "about:blank" screen. Is there a solution
to this problem?