trying to log into xbox and it says "help us secure your account"

Discus and support trying to log into xbox and it says "help us secure your account" in XBoX Accessibility to solve the problem; I went through the process to verify my account but it keeps getting rejected because some of the questions are like “ fill in this box some emails you... Discussion in 'XBoX Accessibility' started by Eyasuu, Apr 1, 2023.

  1. Eyasuu
    Eyasuu Guest

    trying to log into xbox and it says "help us secure your account"


    I went through the process to verify my account but it keeps getting rejected because some of the questions are like “ fill in this box some emails you have recently sent to a person” I can’t do that because I don’t use my Xbox’s email address to send emails!! And I don’t remember the date I put into the account because it won’t let me log in, this is so annoying to deal with because it’s like a loop and I can’t contact customer service because it’s past 5. I was just tryna enjoy my spring break but this ruined it. It should never be this complicated to verify my account, the question are so random too how do you expect me to remember emails I have sent to people if I can’t even check or how do you expect me to remember past passwords used for that account I’m not gonna write down every password I use. Anyways if anyone can get back to me please help I can’t lose a the stuff I have on this account I have spent way too much time and money to lose this account to some random verification check.

    :)
     
    Eyasuu, Apr 1, 2023
    #1
  2. Eyasuu Win User

    trying to log into xbox and it says "help us secure your account"

    I hope it works. And Thank you so much for your help 🙏 I feel a little bit less worried now
  3. Dericka Win User

    trying to log into xbox and it says "help us secure your account"

    Yes, but rest assured this will do the trick. Thank you for your patience and kindness. If you don't have any more questions, feel free to choose a rating and have a great day ahead!
  4. Dericka Win User

    trying to log into xbox and it says "help us secure your account"

    Hi, I'm , an Independent advisor and I can surely help you.

    Don't worry we will work on this together. Can you please try to recover your account here?

    https://account.live.com/acsr

    Thank you!
  5. Dericka Win User

    trying to log into xbox and it says "help us secure your account"

    Oh, I see. May I know did you answer all the questions in the form?
  6. Eyasuu Win User

    trying to log into xbox and it says "help us secure your account"

    Oh I see I will try that tomorrow because I have reached the limit today. Thank you for your help, but if that doesn’t work should I call customer service?
Thema:

trying to log into xbox and it says "help us secure your account"

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