Trying to issue "Get service for your device" controller after warranty that keep failing.

Hi, my name is Annanda, thank you for your question and for reaching out.

I am sorry you are going through this.

Instead of using those links, try using this instead:

https://support.xbox.com/contact-us/

If you select Contact Us > Hardware & network > My controller ins't working properly > Other device > Describe as " My controller isn't working properly " you will get prompted to Sign in and will be taken with a few options to contact. One of them will be Request a Call and it is your best shot.

If following those steps does not prompt you to Request a call, try a few different combinations just so you can get in contact through Live Chat/Request a call and you can properly explain your situation.

Here hoping you can get your controller fixed as fast as possible!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately your controller might be having some hardware issues which may need a repair. I suggest that you try get your device serviced instead.

If you've registered your device, sign in at Device services to see the device's warranty status. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

If you have not registered you device, follow the steps here: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

After you have registered your device, follow these steps:
1. Sign in to the Device services site with your Microsoft account credentials: https://account.microsoft.com/devices/select-device-for-repair

2. Select the device that you want repaired.

3. Follow the onscreen steps to complete your service order request.

After Device services receives your submission, they'll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

You can find more details on getting your Xbox device serviced on this link: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps resolve your issue.

To my understanding, the Elite Series 2 controller has a 1 year warranty. If you are experiencing issues within the warranty period, you can request a repair/replacement service.

To get started, sign in at Device services,
select Register new device, and then follow the instructions.

After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

Hello ThorBI,

Thank you for reaching out about your issue!

Have you tried going through the controller warranty process on our support site? Try visiting this link first to see if the device is still under warranty:

Request an Xbox controller replacement | Xbox Support

If the device is no longer under warranty, you can visit the link below for out of warranty options:

Getting your Xbox device serviced | Xbox Support

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Hi. My name is Brilliant, an independent advisor, happy to assist you today.

It seems your controller has some hardware issues. I advise you get your controller serviced. If you've registered your device, sign in at Device services to see the device's warranty status. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

Sign in to your Microsoft account: https://support.microsoft.com/devices

If you haven't yet registered your device, follow the steps here: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

For more details, kindly visit: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced