trying to help grandson's add xbox live to his xbox

Hi! I suggest you to contact Xbox support who can help you unlock your account!

https://support.xbox.com/contact-us

Thanks for your help everyone! I am now sharing Xbox Live Gold with my grandson on his own account!

Hey there Everyoung1!

Sorry for the confusion.

If you grandson's account states that he still needs to pay for live I would make sure that his subscription is up to date by logging into

account.microsoft.com and checking what comes up under the Services & subscriptions
tab.

If it says that his Xbox Live Gold is active and in good standing, then I would suggest removing his account and then redownloading it following the steps here on our support site entitled

How to add or remove a Microsoft account from an Xbox One.

Make sure the sub is good, try those steps and let us know how this information was helpful in resolving the issue.

Thanks !

Hey there Brenda!

Sorry to hear that you're experiencing difficulty trying to let your grandson access Xbox Live Gold for that game.

I split your post from it's original thread so that we could make sure to provide the appropriate support to this specific issue.

Now, typically, people who are in this sisutation change their password at one point to try and gain access to their account. The console however, will not update this information outright and it's suggested that you delete your account from the console
and then redownload it with the updated information.

When you get a chance (and if you haven't already) delete and redownload your grandson's account as outlined in our support page entitled

How to add or remove an Xbox profile on Xbox 360 and let us know if that helped resolve the issue.

Hope this info was helpful.

Thanks for reading!

OK I will tell you why your GRANDSON was suspended. He did something that violated the code of conduct that he agreed to when he accept the rules of xbox live. If he was suspended forever he did something like modding his xbox console so he could change
things on xbox live. Like the color of his avatar. Which is in direct voilation of the code of conduct. If this has happened to your GRANDSON it happened because he did it, and they have proof that he did. He was reported by someone. They investagated the
matter and found grounds for the suspention. Sorry to tell you but your GRANDSON cheated and this is the punishment for what he did.