Trying to get my old xbox account back.

NoahWendt · Nov 30, 2018

About 2 years ago i got my first xbox one and i made a new microsoft account for the occasion. I'm on my 2nd xbox one and I'm on the account i used on 360. I want to access the account i made on my first xb1 but can not for the life of me remember the
email i used. Any suggestions? I want it back because of the purchased games and downloaded content that i paid for.

:)

HipFireEBAH · Nov 30, 2018

im trying to get my old account back

im trying to get my old account back no ban or nothing but the email dosent work anymore and i don't know the password but i have the email address and the phone linked to the account why cant they just send my password on the phone linked to that
account

onyxishere · Nov 30, 2018

im trying to get my old account back

Passwords are not stored by Microsoft and are known only by yourself. If you cannot remember the password for the account then try logging into xbox.com with it and select the Forgot Password option

Smwutches · Nov 30, 2018

Try going through this tool to see if you can recover it.

JhonSnow777 · Nov 30, 2018

Manage accounts: inactive for large period of time, reactivate, lost

My account : Manage account

HyperVenom523 · Nov 6, 2018

Did you try this...Forgot the email address you use to log in to your Xbox? Learn how to find your Xbox login.

Will

Sadly it's not on my old xbox 360

and I've hit my max amount of recovery forms for the day so I'll have to wait till tomorrow

Will

Gave them a call but still no progress

Sadly all they said was the form was the only way and that there's not much else they can do. Seems like the account is gone rip

JFate777

In instances like this it may be better to call the customer support and explain to someone real your problem. I find that a phone call can clear a lot up usually.

https://beta.support.xbox.com/contact-us

They have phone service customer support monday through Friday. Try giving them a call.

steeledwand7664

If this account is still on a Xbox console then once you fill out the account recovery form and they send you an email saying that you have not provided them with enough information you can contact xbox support by going to support.xbox.com/contact-us and
they can fill out another form with some further information about the account and they can send it up to an escalation team and they can look further into the account and see if that is enough correct information to get your account back for you.

OakGill

Hello, I read your post, and I believe I understand your position. The Xbox Ambassadors are here to help.

Unless someone here can correct me, I don't think you'll be able to get it back. That is how I lost an account over 9 years ago with 20000 gamerscore. Yes, I had to start over because I could not remember the credit card information or phone number it was
linked to.

Trying to get my old xbox account back.