Trying to get a callback for help

Research Procurement · Dec 8, 2022

Why is it that whenever I enter my contact number when attempting to request a callback, I am stoned walled by an error on your end? I already have one issue that I need help resolving. Why does this system heap a new problem on top of the existing one? This is either ineptitude, callous disregard for customer support or a combination of both.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Research, I don't know what kind of help you need if you want to send it right here in the community so we can help you.

However, if you want to contact Xbox support, the ideal would be through the chat during the office hours mentioned on the page.

https://support.xbox.com/en-US/contact-us/

NaZoooom

Hi ricky106am,

You would request via the Xbox Support page https://beta.support.xbox.com/contact-us

What issue are you looking to contact support with? Maybe an Xbox Ambassador or someone from the community forum can help you if you provide a little information

annix

If you're in Canada or the US you can call Xbox directly at 1-800-4MY-XBOX. Hope this helps, cheers!

AyeeJamesy

You can request a callback from https://support.xbox.com/contact-us.

Contact us here
Select Billing
Say No thanks to the virtual agent
Select Error Messages and codes
Skip step 3 and go to step 4
Select request a callback from support

JosefLBohorquez

From here the help is limited.
As I said no one in the forums can check the account or modify details
Also is not possible to request a callback

You can try filling the recovery form to see if that helps in your case:
https://account.live.com/acsr

Or try when possible requesting a new callback or chat.
Try changing categories until you're able to see the desired option

Trying to get a callback for help