Trying to find the email associated with an xbox account

Discus and support Trying to find the email associated with an xbox account in XBoX Accessibility to solve the problem; Hello, I am trying to find the correct email associated with a pre-existing xbox account which I have had for years. For some reason, different... Discussion in 'XBoX Accessibility' started by MDJ501, Nov 23, 2023.

  1. MDJ501
    MDJ501 Guest

    Trying to find the email associated with an xbox account


    Hello,

    I am trying to find the correct email associated with a pre-existing xbox account which I have had for years. For some reason, different gamertags are associated with the two potential emails that have been tied to this older xbox account. I cannot find any support online for this issue and have not been able to contact or chat with anyone. Does anyone have any useful tips? I have all the account info I might need to verify my identity, but nothing online seems to point to a solution. Please help, Xbox/Microsoft has been useless in solving this and I've been having some issue with them for years and I'm so tired of dealing with their lack of customer service.

    :)
     
    MDJ501, Nov 23, 2023
    #1
  2. Daniel Gill_354 Win User

    Trying to find the email associated with an xbox account

    Hi MDJ501, my name is Daniel and I would be happy to help.

    I understand that you do not remember your Xbox account email, in case you are logged in on your Xbox, I recommend performing these steps:

    1. Press the Xbox button to open the guide.
    2. Select Profile & system > Settings > Account > Sign in, security & PIN.
    3. Under Show on Home, you'll see the phone number or email you use to log in. If you enable this setting, this account information will be displayed on the Home screen.

    If you don't have access, the only way now is to use the recovery function on live.com, there they will ask you a series of questions, if you still remember the information when you create your account.

    Or call Xbox support and they may be able to help you recover your email:

    https://support.xbox.com/contact-us/

    I hope this information is useful for you.

    Information source (Credits): https://answers.microsoft.com/thread/acd5d524-3d8e-4db5-905d-5dfece57e156

    Best regards,
    Daniel.
  3. steeledwand7664 Win User

    New gamer tag created

    You signed in with a different email than what is with the account that is associated with your xbox 360 profile you can find the email associated with that profile by signing in on the account on the 360 going to settings and account and then billing info
    and it will show you the email address that is associated with that gamer tag
  4. PeterSoftx64 Win User

    Logging in to Xbox Live

    Hello,

    It means you already have a Xbox Account associated to your Email you put in for your new account. Try using another email. Or change the email address of the account associated with the Email you are trying to use.
  5. Nanashi55 Win User

    CANNOT SIGN IN

  6. kyle_m4496 Win User

    I have forgotten my microsoft email how do I get it back

    Hi Sebastian. My name is Kyle and I'm an independent advisor.

    According to Xbox Support, you can try these steps to find your Microsoft account email: https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

    Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

    If you can sign in, the email address and password you entered are valid. The gamertag that's associated with this email address will be displayed in the upper-right corner of the screen.

    If you can't sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

    If you still haven't discovered your email address, try the steps in the following page: https://support.microsoft.com/account-billing/b2049472-3b8f-27d3-61c6-67a668453f4c
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Trying to find the email associated with an xbox account

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