Trying to change my xbox Gamertag and says “ We’re having trouble processing your payment...

Discus and support Trying to change my xbox Gamertag and says “ We’re having trouble processing your payment... in XBoX Accessibility to solve the problem; I want to change my Gamertag and it says that is having trouble processing payment, HELP fba0fcbe-8e3c-4817-8e5a-86878cd3189e Discussion in 'XBoX Accessibility' started by ThatWeirdGuyYT, Dec 14, 2022.

  1. Trying to change my xbox Gamertag and says “ We’re having trouble processing your payment...


    I want to change my Gamertag and it says that is having trouble processing payment, HELP

    :)
     
    ThatWeirdGuyYT, Dec 14, 2022
    #1
  2. Kalisto Stephen Win User

    AM UNABLE TO BUY ANYTHING

    It says We’re having trouble processing your payment and we’d like to get it sorted out
  3. Rostom L Win User

    Trying to change gamertag for my son - error We’re having trouble processing your payment

    Hi kcurrey75!

    Sorry to hear about the issue. Could you please try to change his gamertag using a different device or internet browser on this link https://social.xbox.com/ChangeGamerTag?

    Please let me know if it works on different device or browser.
  4. Gimpy_P Win User

    Unable to change gamertag

    Hi, I'm just trying to use my credit card to pay 10 dollars for a gamertag change but I keep getting this errors

    'Contact us at Microsoft. We’re having trouble processing your payment.'

    'We’re having trouble processing your payment and we’d like to get it sorted out.'

    Any help would be greatly appreciated from anyone, thank you
    That's a generic message, it could mean any number of thing, the billing info you are giving it doesn't match the banks, the number is incorrect, the 3 or 4 digit security code is wrong, or the expire date is past or incorrect.

    Billing support should be able to help, if not, you may need to contact the card issuer (bank or institution).
  5. RetiringHen8912 Win User

    We’re having trouble processing your payment and we’d like to get it sorted out.

    it's said"We’re having trouble processing your payment and we’d like to get it sorted out."
  6. Fatima_J Win User

    Trying to change my xbox Gamertag and says “ We’re having trouble processing your payment and we’d like to get it sorted out”

    Hi ThatWeirdGuyYT ,



    Thank you for posting to the Microsoft community.

    Based on the description, it appears that you are having an issue on changing your gamer tag since it shows trouble processing your payment.

    In this case you are best to request all back from support. There may be something going on with the purchase.

    When you go to Contact Us to get it to request a chat follow these steps:


    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options
      Step 4 ----select request call from support
    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    We look forward to your response.

    Truly Yours,

    Fatima

    Microsoft Moderator
Thema:

Trying to change my xbox Gamertag and says “ We’re having trouble processing your payment...

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