Trying to buy game but system says I have "no form of valid payment"

Just go to to your account and try to add again your payment method, it must work, if not, contact support better

https://support.xbox.com/es-es

Hello there,

Thank you for posting on Xbox Forums. Just to clarify, what are you trying to buy that is prompting this error message? Are you on the Xbox 360 or the Xbox One or the Website when you are attempting this purchase? Do you know if you have any past due
balances on your account? You may want to
Contact Support to see if they can assist you with any billing account issues for not being able to make purchases.

Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• Step 1: Click on Ask a Question
  
• Step 2 : Select your Product
  
• Step 3 : Select your Issue
  
  • Select – Call me back
    

Hope this helps and thank you again for posting on Xbox Forums.

Hey mack

Thank you for providing this insight for us.

I would like to recommend the suggestion XBF Ruben D had used and contact

Xbox Customer Support, as they will be better able to cater to you with providing assistence.

This can be done by following these simple steps:

Log into Support.Xbox.com

• Scroll down, Click on Contact Us
• Step 2 : Select Games then See other options
• Step 3 : Select your Issue – Backcompat catalog
  • Select - Show contact options
  • Select – Request a call from Support

Following these steps should get you in-touch with an agent that should be able to further assist you on this matter.

Yes both boxes are always connected to internet and we check too. We have done all that you mentioned already.

We are also having issue with the home box as nothing between both boxes can be shared anymore. So we are thinking of buying game from the website, but really don't think we will be able to share it because of the issues with home box.

We also switched home box today to see if it would work and nothing.

We have had the 2 xboxes for a long time, one 5 yrs and the other 2 yrs. We are quite familiar with xbox and Microsoft, but this time is baffling??

We don't seem to get too many problems.

Hi Mack,

Thanks for the update. Is the home console connected to the internet? It has to be connected for it to be recognized. To check the home console make sure to log on the console you had it set on and check. Seen on a rare occasion where it gets reset to not
having a home console. As for the payment instrument, have you tried removing the PI completely then re-add it back? If you do purchase it on the website, make sure you purchase on the account that shares the games. Other thing you can try is

uninstall and reinstall the profile on the console.

Thanks,

Brad