Trying to add money to my child's account

Hello there!

Please try following the steps on this link in order to resolve your issue Add money to your child's Microsoft account.

If the issue persists you will need to try contacting support once again so that they can check the issue from their side Contact us | Xbox Support.

Hello Malissa,

We understand that you're experiencing an issue concerning the inability to add money onto your son's account.

Are there any errors that are appearing when attempting to add the money?

We recommend following our guide through our add money to your child's Microsoft account support
article.

Try this and let us know if this works.

Best wishes!

Hi Troy,

Welcome to the Xbox forums. I'd be happy to try and help here.

So if I understand correctly, you are trying to add 10$ to your child's Microsoft Account to purchase Minecoins, is that correct? When exactly does that error occur?

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store. What device does your child use to play Minecraft?
I'm not entirely sure what payment options they give you in-game when trying to purchase Minecoins but if you log in to a Microsoft Account when playing Minecraft, the purchases you make in-game are saved to the account.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

I hope this helps!

Hi Jeremy,

I'm sorry to hear this is happening when trying to add money to your child's account. By any chance have you attempted to update the billing info in her Microsoft account? If not, give it a try.

Here's how:

1. Go to
   account.microsoft.com and sign in to the Microsoft account you want to update.
   
2. Select Edit profile, and then make the changes needed to update the billing information.

Also, we have an article on how to
Add money to your child's Microsoft account just in case you'd like to go over it. It also have more information in regards to Microsoft child accounts.

Let us know how it goes.

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

No, the Minecraft Store redirects the user to the Microsoft Store.

The parent gets the email request for permission from the Microsoft Store not the Minecraft Store.

Following the above steps I get this also error PUR-PrerequisiteProfileMissing regardless of whether I try and add money via a desktop browser or mobile phone browser.

This is for Minecraft on the PC & there is no avoiding the Microsoft Store which cannot cope with online payments.